Prescription Refill Policy

At Pleasant Paws Pet Center we strive to provide the utmost in customer service. This includes an onsite pharmacy for your convenience. Prescriptions are an important part of keeping your pet happy and healthy. Please keep a close eye on your pet’s medications for when refills may be necessary.

In order to process your request as quickly as possible we do request all clients adhere to the refill policy as follows:

• We must have a current exam within the last year in order to fill prescriptions.
• We require 24 hour’s notice on all prescription refill’s. This includes heartworm/ flea prevention medication as well. While we strive to have all prescriptions filled the day they are requested, this may not be possible for a variety of reasons. 24 hours notice will allow our staff to get doctor’s approval or place your prescription on order if needed. We will do everything we can to fill the prescription much sooner, but this policy is in place due to some days where emergencies, surgeries, or other pressing patient care matters prevent us from immediately refilling prescriptions.
• All prescriptions called in on Saturday will be processed on Monday. Again, should a client require their medication before noon on Saturday please call us and we will see if we can get prescription refill, done. Additionally, please be aware that some medications are special order and can require 1-5 days or more for delivery.

Prescription Returns

Prescriptions that have left the hospital, regardless of whether they have been opened, CANNOT BE RETURNED. Our medications are regulated by the Federal Drug Administration (FDA) and are subject to the same rules as human pharmacies. This includes heartworm and flea prevention.

We appreciate your assistance in allowing our staff to focus on providing outstanding care to our clients and patients. Thank you!